Knowledge Base

Frequently Asked Questions

Everything you need to know about fixing activity files with Re-Track.

File Support

SEC_01

Which file formats does Re-Track support?

expand_more

Does it work with Wahoo, Coros, or Suunto files?

expand_more

Can I upload a file exported from Strava or Garmin Connect?

expand_more

Data & Privacy

SEC_02

Does Re-Track store my activity files?

expand_more

Do I need to create an account?

expand_more

Is Re-Track free?

expand_more

Troubleshooting

SEC_03

Why is my distance showing as 0 km?

expand_more

My file won't upload — what should I check?

expand_more

Garmin Connect or Strava rejected my corrected file — why?

expand_more

Exporting & Replacing Files

SEC_04

How do I export my activity file from Garmin Connect?

expand_more

How do I export my activity file from Strava?

expand_more

How do I export from Wahoo, Coros, or other devices?

expand_more

Why do I need to delete the original activity before re-uploading?

expand_more

How do I delete an activity on Garmin Connect?

expand_more

How do I delete an activity on Strava?

expand_more

How It Works

SEC_05

How does Re-Track actually fix the file?

expand_more

Does Re-Track move my GPS route or change my map trace?

expand_more

Which stats can I edit?

expand_more

Advanced Tools

SEC_06

What is the Field Stripper and when would I use it?

expand_more

How do I change the date and time of my activity?

expand_more

What does the Power Adjuster do?

expand_more

Can I change the device shown in my activity file?

expand_more

What does the Peak Remover do?

expand_more

Still have questions?

Can't find what you're looking for? Get in touch and we'll help you out.

Contact Usarrow_forward